Shipping & Returns

Thank you for shopping with On Time Fashions. We always strive to provide premium-quality items you’ll love. We understand, however, that sometimes items don’t look the way you’d hoped.

We request you to thoroughly read and understand our shipping and refund policy before you make any purchases. Please feel free to direct any queries or concerns to us at customerservice@ontimettown.com.

Returns

$10 Flat rate shipping fee on orders under $100, FREE shipping on orders over $100.

Online orders are shipped within 48 hours of confirmation and payment. This applies to business days, Monday-Friday. 

Our refund policy ensures that you continue to be satisfied with our services!

You can request a refund on items purchased from On Time Fashions within 7 days of receiving your parcel. We only accept refunds during the first week, so feel free to contact us during this time. A refund can be initiated by logging into your account and requesting the refund. Once requested you will get a return label within 24hrs. The refund you receive will be through the same form as your mode of payment. There is a $10 return shipping fee.

You must sign in to your account to request the return.

To be eligible for a refund, the items you return must be in the same condition as they were delivered to you. The items must be unworn, unwashed, unaltered, undamaged, and has all the original tags attached.

The refund is subject to our review of the items. Once we’ve looked over the items you have returned, we’ll issue your refund. The amount will be processed in 5–10 business days. All returns must be received within 14 days of issued return label.

 If returning for refund, we will deduct $10 from your total for shipping the package back to us. If exchanging for another item we will cover shipping costs. When returning, please securely pack the items with the appropriate information necessary for refund processing.

Shipping

Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided in checkout are estimates and subject to change, and will be determined after your order is processed, your payment method is validated and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic and other factors.

To keep your items safe and ensure a smooth delivery, you must have your order(s) shipped to a secure location, where you or someone you know and trust will be present to receive the merchandise. We are not responsible for the loss of packages if the delivery location is not secure or a delivered package is stolen from where a carrier leaves it. If it has been more than 24 hours since your tracking information was updated to “delivered” status and you have not received your merchandise, please contact our customer service team to further assist you. We reserve the right in our sole discretion to decline to re-ship or refund orders where merchandise is not received.

If you have any questions regarding our shipping and refund policy, get in touch with our representatives. Email us at customerservice@ontimettown.com or call us at 205-633-4086.